We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:
▪ Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
▪ Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
▪ Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
▪ When trying on footwear, please do not mark the soles or damage the shoe box
▪ If an item has a security tag or brand tag attached, it must be returned with the tag in its original position

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.


To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your Bstorelondon account or restrict future orders if your return behaviour is in breach of our Returns Policy.

We do not assume liability for loss or damage occurred during the shipment of the returned Bstore items, if it was autonomously made by the customer.